世界のクラウド型コンタクトセンター市場規模・現状・予測（2021年-2027年）

• 英文タイトル：Global Cloud Contact Center Market Size, Status and Forecast 2021-2027

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レポート概要

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QYResearch社発行の本調査資料では、クラウド型コンタクトセンターのグローバル市場（2016年～2027年）について調べ、市場動向、主要企業の市場シェア、種類別市場規模（パブリッククラウド、プライベートクラウド、ハイブリッドクラウド）、用途別市場規模（金融、消費財・小売、政府・公共、医療・ライフサイエンス、製造、メディア・エンターテインメント、通信・情報技術対応サービス（ITES）、その他）、主要地域別市場規模（北米、アメリカ、ヨーロッパ、アジア、日本、中国、韓国、インド、東南アジア、中南米、中東、アフリカ等）、関連企業情報などを掲載しています。 ・市場概要 ・クラウド型コンタクトセンターの市場動向 ・企業の競争状況、市場シェア ・クラウド型コンタクトセンターの種類別市場規模（パブリッククラウド、プライベートクラウド、ハイブリッドクラウド） ・クラウド型コンタクトセンターの用途別市場規模（金融、消費財・小売、政府・公共、医療・ライフサイエンス、製造、メディア・エンターテインメント、通信・情報技術対応サービス（ITES）、その他） ・クラウド型コンタクトセンターの北米市場規模2016-2027（アメリカ、カナダ） ・クラウド型コンタクトセンターのヨーロッパ市場規模2016-2027（ドイツ、フランス、イギリス等） ・クラウド型コンタクトセンターのアジア市場規模2016-2027（日本、中国、韓国、インド、東南アジア等） ・クラウド型コンタクトセンターの中南米市場規模2016-2027（メキシコ、ブラジル） ・クラウド型コンタクトセンターの中東・アフリカ市場規模2016-2027（トルコ、サウジアラビア等） ・主要企業情報（8x8, Inc.、Five9、Cisco、Genesys、Oracle、Newvoicemedia、Connect First、Aspect Software、Nice Ltd.、3clogic、Bt Group、West Corporation、Liveops、Mitel Networks Corporation、Ozonetel Systems Pvt. Ltd、Evolve IP, LLC.） ・結論

Market Analysis and Insights: Global Cloud Contact Center Market
The global Cloud Contact Center market size is projected to reach US$ XX million by 2026, from US$ XX million in 2019, at a CAGR of XX% during 2021-2026.
With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Cloud Contact Center market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Cloud Contact Center market in terms of revenue.
On the whole, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Cloud Contact Center market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Cloud Contact Center market.

Global Cloud Contact Center Scope and Market Size
Cloud Contact Center market is segmented by company, region (country), by Type, and by Application. Players, stakeholders, and other participants in the global Cloud Contact Center market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2016-2027.

Segment by Type
Public Cloud
Private Cloud
Hybrid Cloud

Segment by Application
BFSI
Consumer Goods and Retail
Government and Public Sector
Healthcare and Life Sciences
Manufacturing
Media and Entertainment
Telecommunication and Information Technology Enabled Services (ITES)
Others

By Region
North America
U.S.
Canada
Europe
Germany
France
U.K.
Italy
Russia
Nordic
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA

By Company
8×8, Inc.
Five9
Cisco
Genesys
Oracle
Newvoicemedia
Connect First
Aspect Software
Nice Ltd.
Genesys
Oracle
West Corporation
Liveops
Mitel Networks Corporation

レポート目次

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1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Cloud Contact Center Market Size Growth Rate by Type: 2016 VS 2021 VS 2027
1.2.2 Public Cloud
1.2.3 Private Cloud
1.2.4 Hybrid Cloud
1.3 Market by Application
1.3.1 Global Cloud Contact Center Market Share by Application: 2016 VS 2021 VS 2027
1.3.2 BFSI
1.3.3 Consumer Goods and Retail
1.3.4 Government and Public Sector
1.3.5 Healthcare and Life Sciences
1.3.6 Manufacturing
1.3.7 Media and Entertainment
1.3.8 Telecommunication and Information Technology Enabled Services (ITES)
1.3.9 Others
1.4 Study Objectives
1.5 Years Considered

2 Global Growth Trends
2.1 Global Cloud Contact Center Market Perspective (2016-2027)
2.2 Cloud Contact Center Growth Trends by Regions
2.2.1 Cloud Contact Center Market Size by Regions: 2016 VS 2021 VS 2027
2.2.2 Cloud Contact Center Historic Market Share by Regions (2016-2021)
2.2.3 Cloud Contact Center Forecasted Market Size by Regions (2022-2027)
2.3 Cloud Contact Center Industry Dynamic
2.3.1 Cloud Contact Center Market Trends
2.3.2 Cloud Contact Center Market Drivers
2.3.3 Cloud Contact Center Market Challenges
2.3.4 Cloud Contact Center Market Restraints

3 Competition Landscape by Key Players
3.1 Global Top Cloud Contact Center Players by Revenue
3.1.1 Global Top Cloud Contact Center Players by Revenue (2016-2021)
3.1.2 Global Cloud Contact Center Revenue Market Share by Players (2016-2021)
3.2 Global Cloud Contact Center Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.3 Players Covered: Ranking by Cloud Contact Center Revenue
3.4 Global Cloud Contact Center Market Concentration Ratio
3.4.1 Global Cloud Contact Center Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Cloud Contact Center Revenue in 2020
3.5 Cloud Contact Center Key Players Head office and Area Served
3.6 Key Players Cloud Contact Center Product Solution and Service
3.7 Date of Enter into Cloud Contact Center Market
3.8 Mergers & Acquisitions, Expansion Plans

4 Cloud Contact Center Breakdown Data by Type
4.1 Global Cloud Contact Center Historic Market Size by Type (2016-2021)
4.2 Global Cloud Contact Center Forecasted Market Size by Type (2022-2027)

5 Cloud Contact Center Breakdown Data by Application
5.1 Global Cloud Contact Center Historic Market Size by Application (2016-2021)
5.2 Global Cloud Contact Center Forecasted Market Size by Application (2022-2027)

6 North America
6.1 North America Cloud Contact Center Market Size (2016-2027)
6.2 North America Cloud Contact Center Market Size by Type
6.2.1 North America Cloud Contact Center Market Size by Type (2016-2021)
6.2.2 North America Cloud Contact Center Market Size by Type (2022-2027)
6.2.3 North America Cloud Contact Center Market Size by Type (2016-2027)
6.3 North America Cloud Contact Center Market Size by Application
6.3.1 North America Cloud Contact Center Market Size by Application (2016-2021)
6.3.2 North America Cloud Contact Center Market Size by Application (2022-2027)
6.3.3 North America Cloud Contact Center Market Size by Application (2016-2027)
6.4 North America Cloud Contact Center Market Size by Country
6.4.1 North America Cloud Contact Center Market Size by Country (2016-2021)
6.4.2 North America Cloud Contact Center Market Size by Country (2022-2027)
6.4.3 United States
6.4.3 Canada

7 Europe
7.1 Europe Cloud Contact Center Market Size (2016-2027)
7.2 Europe Cloud Contact Center Market Size by Type
7.2.1 Europe Cloud Contact Center Market Size by Type (2016-2021)
7.2.2 Europe Cloud Contact Center Market Size by Type (2022-2027)
7.2.3 Europe Cloud Contact Center Market Size by Type (2016-2027)
7.3 Europe Cloud Contact Center Market Size by Application
7.3.1 Europe Cloud Contact Center Market Size by Application (2016-2021)
7.3.2 Europe Cloud Contact Center Market Size by Application (2022-2027)
7.3.3 Europe Cloud Contact Center Market Size by Application (2016-2027)
7.4 Europe Cloud Contact Center Market Size by Country
7.4.1 Europe Cloud Contact Center Market Size by Country (2016-2021)
7.4.2 Europe Cloud Contact Center Market Size by Country (2022-2027)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic

8 Asia-Pacific
8.1 Asia-Pacific Cloud Contact Center Market Size (2016-2027)
8.2 Asia-Pacific Cloud Contact Center Market Size by Type
8.2.1 Asia-Pacific Cloud Contact Center Market Size by Type (2016-2021)
8.2.2 Asia-Pacific Cloud Contact Center Market Size by Type (2022-2027)
8.2.3 Asia-Pacific Cloud Contact Center Market Size by Type (2016-2027)
8.3 Asia-Pacific Cloud Contact Center Market Size by Application
8.3.1 Asia-Pacific Cloud Contact Center Market Size by Application (2016-2021)
8.3.2 Asia-Pacific Cloud Contact Center Market Size by Application (2022-2027)
8.3.3 Asia-Pacific Cloud Contact Center Market Size by Application (2016-2027)
8.4 Asia-Pacific Cloud Contact Center Market Size by Region
8.4.1 Asia-Pacific Cloud Contact Center Market Size by Region (2016-2021)
8.4.2 Asia-Pacific Cloud Contact Center Market Size by Region (2022-2027)
8.4.3 China
8.4.4 Japan
8.4.5 South Korea
8.4.6 Southeast Asia
8.4.7 India
8.4.8 Australia

9 Latin America
9.1 Latin America Cloud Contact Center Market Size (2016-2027)
9.2 Latin America Cloud Contact Center Market Size by Type
9.2.1 Latin America Cloud Contact Center Market Size by Type (2016-2021)
9.2.2 Latin America Cloud Contact Center Market Size by Type (2022-2027)
9.2.3 Latin America Cloud Contact Center Market Size by Type (2016-2027)
9.3 Latin America Cloud Contact Center Market Size by Application
9.3.1 Latin America Cloud Contact Center Market Size by Application (2016-2021)
9.3.2 Latin America Cloud Contact Center Market Size by Application (2022-2027)
9.3.3 Latin America Cloud Contact Center Market Size by Application (2016-2027)
9.4 Latin America Cloud Contact Center Market Size by Country
9.4.1 Latin America Cloud Contact Center Market Size by Country (2016-2021)
9.4.2 Latin America Cloud Contact Center Market Size by Country (2022-2027)
9.4.3 Mexico
9.4.4 Brazil

10 Middle East & Africa
10.1 Middle East & Africa Cloud Contact Center Market Size (2016-2027)
10.2 Middle East & Africa Cloud Contact Center Market Size by Type
10.2.1 Middle East & Africa Cloud Contact Center Market Size by Type (2016-2021)
10.2.2 Middle East & Africa Cloud Contact Center Market Size by Type (2022-2027)
10.2.3 Middle East & Africa Cloud Contact Center Market Size by Type (2016-2027)
10.3 Middle East & Africa Cloud Contact Center Market Size by Application
10.3.1 Middle East & Africa Cloud Contact Center Market Size by Application (2016-2021)
10.3.2 Middle East & Africa Cloud Contact Center Market Size by Application (2022-2027)
10.3.3 Middle East & Africa Cloud Contact Center Market Size by Application (2016-2027)
10.4 Middle East & Africa Cloud Contact Center Market Size by Country
10.4.1 Middle East & Africa Cloud Contact Center Market Size by Country (2016-2021)
10.4.2 Middle East & Africa Cloud Contact Center Market Size by Country (2022-2027)
10.4.3 Turkey
10.4.4 Saudi Arabia
10.4.5 UAE

11 Key Players Profiles
11.1 8×8, Inc.
11.1.1 8×8, Inc. Company Details
11.1.2 8×8, Inc. Business Overview
11.1.3 8×8, Inc. Cloud Contact Center Introduction
11.1.4 8×8, Inc. Revenue in Cloud Contact Center Business (2016-2021)
11.1.5 8×8, Inc. Recent Development
11.2 Five9
11.2.1 Five9 Company Details
11.2.2 Five9 Business Overview
11.2.3 Five9 Cloud Contact Center Introduction
11.2.4 Five9 Revenue in Cloud Contact Center Business (2016-2021)
11.2.5 Five9 Recent Development
11.3 Cisco
11.3.1 Cisco Company Details
11.3.2 Cisco Business Overview
11.3.3 Cisco Cloud Contact Center Introduction
11.3.4 Cisco Revenue in Cloud Contact Center Business (2016-2021)
11.3.5 Cisco Recent Development
11.4 Genesys
11.4.1 Genesys Company Details
11.4.2 Genesys Business Overview
11.4.3 Genesys Cloud Contact Center Introduction
11.4.4 Genesys Revenue in Cloud Contact Center Business (2016-2021)
11.4.5 Genesys Recent Development
11.5 Oracle
11.5.1 Oracle Company Details
11.5.2 Oracle Business Overview
11.5.3 Oracle Cloud Contact Center Introduction
11.5.4 Oracle Revenue in Cloud Contact Center Business (2016-2021)
11.5.5 Oracle Recent Development
11.6 Newvoicemedia
11.6.1 Newvoicemedia Company Details
11.6.2 Newvoicemedia Business Overview
11.6.3 Newvoicemedia Cloud Contact Center Introduction
11.6.4 Newvoicemedia Revenue in Cloud Contact Center Business (2016-2021)
11.6.5 Newvoicemedia Recent Development
11.7 Connect First
11.7.1 Connect First Company Details
11.7.2 Connect First Business Overview
11.7.3 Connect First Cloud Contact Center Introduction
11.7.4 Connect First Revenue in Cloud Contact Center Business (2016-2021)
11.7.5 Connect First Recent Development
11.8 Aspect Software
11.8.1 Aspect Software Company Details
11.8.2 Aspect Software Business Overview
11.8.3 Aspect Software Cloud Contact Center Introduction
11.8.4 Aspect Software Revenue in Cloud Contact Center Business (2016-2021)
11.8.5 Aspect Software Recent Development
11.9 Nice Ltd.
11.9.1 Nice Ltd. Company Details
11.9.2 Nice Ltd. Business Overview
11.9.3 Nice Ltd. Cloud Contact Center Introduction
11.9.4 Nice Ltd. Revenue in Cloud Contact Center Business (2016-2021)
11.9.5 Nice Ltd. Recent Development
11.10 3clogic
11.10.1 3clogic Company Details
11.10.2 3clogic Business Overview
11.10.3 3clogic Cloud Contact Center Introduction
11.10.4 3clogic Revenue in Cloud Contact Center Business (2016-2021)
11.10.5 3clogic Recent Development
11.11 Bt Group
11.11.1 Bt Group Company Details
11.11.2 Bt Group Business Overview
11.11.3 Bt Group Cloud Contact Center Introduction
11.11.4 Bt Group Revenue in Cloud Contact Center Business (2016-2021)
11.11.5 Bt Group Recent Development
11.12 West Corporation
11.12.1 West Corporation Company Details
11.12.2 West Corporation Business Overview
11.12.3 West Corporation Cloud Contact Center Introduction
11.12.4 West Corporation Revenue in Cloud Contact Center Business (2016-2021)
11.12.5 West Corporation Recent Development
11.13 Liveops
11.13.1 Liveops Company Details
11.13.2 Liveops Business Overview
11.13.3 Liveops Cloud Contact Center Introduction
11.13.4 Liveops Revenue in Cloud Contact Center Business (2016-2021)
11.13.5 Liveops Recent Development
11.14 Mitel Networks Corporation
11.14.1 Mitel Networks Corporation Company Details
11.14.2 Mitel Networks Corporation Business Overview
11.14.3 Mitel Networks Corporation Cloud Contact Center Introduction
11.14.4 Mitel Networks Corporation Revenue in Cloud Contact Center Business (2016-2021)
11.14.5 Mitel Networks Corporation Recent Development
11.15 Ozonetel Systems Pvt. Ltd
11.15.1 Ozonetel Systems Pvt. Ltd Company Details
11.15.2 Ozonetel Systems Pvt. Ltd Business Overview
11.15.3 Ozonetel Systems Pvt. Ltd Cloud Contact Center Introduction
11.15.4 Ozonetel Systems Pvt. Ltd Revenue in Cloud Contact Center Business (2016-2021)
11.15.5 Ozonetel Systems Pvt. Ltd Recent Development
11.16 Evolve IP, LLC.
11.16.1 Evolve IP, LLC. Company Details
11.16.2 Evolve IP, LLC. Business Overview
11.16.3 Evolve IP, LLC. Cloud Contact Center Introduction
11.16.4 Evolve IP, LLC. Revenue in Cloud Contact Center Business (2016-2021)
11.16.5 Evolve IP, LLC. Recent Development

12 Analyst’s Viewpoints/Conclusions

13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

List of Tables
Table 1. Global Cloud Contact Center Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027
Table 2. Key Players of Public Cloud
Table 3. Key Players of Private Cloud
Table 4. Key Players of Hybrid Cloud
Table 5. Global Cloud Contact Center Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027
Table 6. Global Cloud Contact Center Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027
Table 7. Global Cloud Contact Center Market Size by Regions (2016-2021) & (US$ Million)
Table 8. Global Cloud Contact Center Market Share by Regions (2016-2021)
Table 9. Global Cloud Contact Center Forecasted Market Size by Regions (2022-2027) & (US$ Million)
Table 10. Global Cloud Contact Center Market Share by Regions (2022-2027)
Table 11. Cloud Contact Center Market Trends
Table 12. Cloud Contact Center Market Drivers
Table 13. Cloud Contact Center Market Challenges
Table 14. Cloud Contact Center Market Restraints
Table 15. Global Cloud Contact Center Revenue by Players (2016-2021) & (US$ Million)
Table 16. Global Cloud Contact Center Market Share by Players (2016-2021)
Table 17. Global Top Cloud Contact Center Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Cloud Contact Center as of 2020)
Table 18. Ranking of Global Top Cloud Contact Center Companies by Revenue (US$ Million) in 2020
Table 19. Global 5 Largest Players Market Share by Cloud Contact Center Revenue (CR5 and HHI) & (2016-2021)
Table 20. Key Players Headquarters and Area Served
Table 21. Key Players Cloud Contact Center Product Solution and Service
Table 22. Date of Enter into Cloud Contact Center Market
Table 23. Mergers & Acquisitions, Expansion Plans
Table 24. Global Cloud Contact Center Market Size by Type (2016-2021) (US$ Million)
Table 25. Global Cloud Contact Center Revenue Market Share by Type (2016-2021)
Table 26. Global Cloud Contact Center Forecasted Market Size by Type (2022-2027) (US$ Million)
Table 27. Global Cloud Contact Center Revenue Market Share by Type (2022-2027) & (US$ Million)
Table 28. Global Cloud Contact Center Market Size Share by Application (2016-2021) & (US$ Million)
Table 29. Global Cloud Contact Center Revenue Market Share by Application (2016-2021)
Table 30. Global Cloud Contact Center Forecasted Market Size by Application (2022-2027) (US$ Million)
Table 31. Global Cloud Contact Center Revenue Market Share by Application (2022-2027) & (US$ Million)
Table 32. North America Cloud Contact Center Market Size by Type (2016-2021) (US$ Million)
Table 33. North America Cloud Contact Center Market Size by Type (2022-2027) & (US$ Million)
Table 34. North America Cloud Contact Center Market Size by Application (2016-2021) (US$ Million)
Table 35. North America Cloud Contact Center Market Size by Application (2022-2027) & (US$ Million)
Table 36. North America Cloud Contact Center Market Size by Country (2016-2021) & (US$ Million)
Table 37. North America Cloud Contact Center Market Size by Country (2022-2027) & (US$ Million)
Table 38. Europe Cloud Contact Center Market Size by Type (2016-2021) (US$ Million)
Table 39. Europe Cloud Contact Center Market Size by Type (2022-2027) & (US$ Million)
Table 40. Europe Cloud Contact Center Market Size by Application (2016-2021) (US$ Million)
Table 41. Europe Cloud Contact Center Market Size by Application (2022-2027) & (US$ Million)
Table 42. Europe Cloud Contact Center Market Size by Country (2016-2021) & (US$ Million)
Table 43. Europe Cloud Contact Center Market Size by Country (2022-2027) & (US$ Million)
Table 44. Asia-Pacific Cloud Contact Center Market Size by Type (2016-2021) (US$ Million)
Table 45. Asia-Pacific Cloud Contact Center Market Size by Type (2022-2027) & (US$ Million)
Table 46. Asia-Pacific Cloud Contact Center Market Size by Application (2016-2021) (US$ Million)
Table 47. Asia-Pacific Cloud Contact Center Market Size by Application (2022-2027) & (US$ Million)
Table 48. Asia-Pacific Cloud Contact Center Market Size by Region (2016-2021) & (US$ Million)
Table 49. Asia-Pacific Cloud Contact Center Market Size by Region (2022-2027) & (US$ Million)
Table 50. Latin America Cloud Contact Center Market Size by Type (2016-2021) (US$ Million)
Table 51. Latin America Cloud Contact Center Market Size by Type (2022-2027) & (US$ Million)
Table 52. Latin America Cloud Contact Center Market Size by Application (2016-2021) (US$ Million)
Table 53. Latin America Cloud Contact Center Market Size by Application (2022-2027) & (US$ Million)
Table 54. Latin America Cloud Contact Center Market Size by Country (2016-2021) & (US$ Million)
Table 55. Latin America Cloud Contact Center Market Size by Country (2022-2027) & (US$ Million)
Table 56. Middle East & Africa Cloud Contact Center Market Size by Type (2016-2021) (US$ Million)
Table 57. Middle East & Africa Cloud Contact Center Market Size by Type (2022-2027) & (US$ Million)
Table 58. Middle East & Africa Cloud Contact Center Market Size by Application (2016-2021) (US$ Million)
Table 59. Middle East & Africa Cloud Contact Center Market Size by Application (2022-2027) & (US$ Million)
Table 60. Middle East & Africa Cloud Contact Center Market Size by Country (2016-2021) & (US$ Million)
Table 61. Middle East & Africa Cloud Contact Center Market Size by Country (2022-2027) & (US$ Million)
Table 62. 8x8, Inc. Company Details
Table 63. 8x8, Inc. Business Overview
Table 64. 8x8, Inc. Cloud Contact Center Product
Table 65. 8x8, Inc. Revenue in Cloud Contact Center Business (2016-2021) & (US$ Million)
Table 66. 8x8, Inc. Recent Development
Table 67. Five9 Company Details
Table 68. Five9 Business Overview
Table 69. Five9 Cloud Contact Center Product
Table 70. Five9 Revenue in Cloud Contact Center Business (2016-2021) & (US$ Million)
Table 71. Five9 Recent Development
Table 72. Cisco Company Details
Table 73. Cisco Business Overview
Table 74. Cisco Cloud Contact Center Product
Table 75. Cisco Revenue in Cloud Contact Center Business (2016-2021) & (US$ Million)
Table 76. Cisco Recent Development
Table 77. Genesys Company Details
Table 78. Genesys Business Overview
Table 79. Genesys Cloud Contact Center Product
Table 80. Genesys Revenue in Cloud Contact Center Business (2016-2021) & (US$ Million)
Table 81. Genesys Recent Development
Table 82. Oracle Company Details
Table 83. Oracle Business Overview
Table 84. Oracle Cloud Contact Center Product
Table 85. Oracle Revenue in Cloud Contact Center Business (2016-2021) & (US$ Million)
Table 86. Oracle Recent Development
Table 87. Newvoicemedia Company Details
Table 88. Newvoicemedia Business Overview
Table 89. Newvoicemedia Cloud Contact Center Product
Table 90. Newvoicemedia Revenue in Cloud Contact Center Business (2016-2021) & (US$ Million)
Table 91. Newvoicemedia Recent Development
Table 92. Connect First Company Details
Table 93. Connect First Business Overview
Table 94. Connect First Cloud Contact Center Product
Table 95. Connect First Revenue in Cloud Contact Center Business (2016-2021) & (US$ Million)
Table 96. Connect First Recent Development
Table 97. Aspect Software Company Details
Table 98. Aspect Software Business Overview
Table 99. Aspect Software Revenue in Cloud Contact Center Business (2016-2021) & (US$ Million)
Table 100. Aspect Software Recent Development
Table 101. Nice Ltd. Company Details
Table 102. Nice Ltd. Business Overview
Table 103. Nice Ltd. Cloud Contact Center Product
Table 104. Nice Ltd. Revenue in Cloud Contact Center Business (2016-2021) & (US$ Million)
Table 105. Nice Ltd. Recent Development
Table 106. 3clogic Company Details
Table 107. 3clogic Business Overview
Table 108. 3clogic Cloud Contact Center Product
Table 109. 3clogic Revenue in Cloud Contact Center Business (2016-2021) & (US$ Million)
Table 110. 3clogic Recent Development
Table 111. Bt Group Company Details
Table 112. Bt Group Business Overview
Table 113. Bt Group Cloud Contact Center Product
Table 114. Bt Group Revenue in Cloud Contact Center Business (2016-2021) & (US$ Million)
Table 115. Bt Group Recent Development
Table 116. West Corporation Company Details
Table 117. West Corporation Business Overview
Table 118. West Corporation Cloud Contact Center Product
Table 119. West Corporation Revenue in Cloud Contact Center Business (2016-2021) & (US$ Million)
Table 120. West Corporation Recent Development
Table 121. Liveops Company Details
Table 122. Liveops Business Overview
Table 123. Liveops Cloud Contact Center Product
Table 124. Liveops Revenue in Cloud Contact Center Business (2016-2021) & (US$ Million)
Table 125. Liveops Recent Development
Table 126. Mitel Networks Corporation Company Details
Table 127. Mitel Networks Corporation Business Overview
Table 128. Mitel Networks Corporation Cloud Contact Center Product
Table 129. Mitel Networks Corporation Revenue in Cloud Contact Center Business (2016-2021) & (US$ Million)
Table 130. Mitel Networks Corporation Recent Development
Table 131. Ozonetel Systems Pvt. Ltd Company Details
Table 132. Ozonetel Systems Pvt. Ltd Business Overview
Table 133. Ozonetel Systems Pvt. Ltd Cloud Contact Center Product
Table 134. Ozonetel Systems Pvt. Ltd Revenue in Cloud Contact Center Business (2016-2021) & (US$ Million)
Table 135. Ozonetel Systems Pvt. Ltd Recent Development
Table 136. Evolve IP, LLC. Company Details
Table 137. Evolve IP, LLC. Business Overview
Table 138. Evolve IP, LLC. Cloud Contact Center Product
Table 139. Evolve IP, LLC. Revenue in Cloud Contact Center Business (2016-2021) & (US$ Million)
Table 140. Evolve IP, LLC. Recent Development
Table 141. Research Programs/Design for This Report
Table 142. Key Data Information from Secondary Sources
Table 143. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Cloud Contact Center Market Share by Type: 2020 VS 2027
Figure 2. Public Cloud Features
Figure 3. Private Cloud Features
Figure 4. Hybrid Cloud Features
Figure 5. Global Cloud Contact Center Market Share by Application: 2020 VS 2027
Figure 6. BFSI Case Studies
Figure 7. Consumer Goods and Retail Case Studies
Figure 8. Government and Public Sector Case Studies
Figure 9. Healthcare and Life Sciences Case Studies
Figure 10. Manufacturing Case Studies
Figure 11. Media and Entertainment Case Studies
Figure 12. Telecommunication and Information Technology Enabled Services (ITES) Case Studies
Figure 13. Others Case Studies
Figure 14. Cloud Contact Center Report Years Considered
Figure 15. Global Cloud Contact Center Market Size (US$ Million), Year-over-Year: 2016-2027
Figure 16. Global Cloud Contact Center Market Size (US$ Million), 2016 VS 2021 VS 2027
Figure 17. Global Cloud Contact Center Market Share by Regions: 2020 VS 2027
Figure 18. Global Cloud Contact Center Market Share by Regions (2022-2027)
Figure 19. Global Cloud Contact Center Market Share by Players in 2020
Figure 20. Global Top Cloud Contact Center Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Cloud Contact Center as of 2020
Figure 21. The Top 10 and 5 Players Market Share by Cloud Contact Center Revenue in 2020
Figure 22. Global Cloud Contact Center Revenue Market Share by Type (2016-2021)
Figure 23. Global Cloud Contact Center Revenue Market Share by Type (2022-2027)
Figure 24. North America Cloud Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 25. North America Cloud Contact Center Market Share by Type (2016-2027)
Figure 26. North America Cloud Contact Center Market Share by Application (2016-2027)
Figure 27. North America Cloud Contact Center Market Share by Country (2016-2027)
Figure 28. United States Cloud Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 29. Canada Cloud Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 30. Europe Cloud Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 31. Europe Cloud Contact Center Market Share by Type (2016-2027)
Figure 32. Europe Cloud Contact Center Market Share by Application (2016-2027)
Figure 33. Europe Cloud Contact Center Market Share by Country (2016-2027)
Figure 34. Germany Cloud Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 35. France Cloud Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 36. U.K. Cloud Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 37. Italy Cloud Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 38. Russia Cloud Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 39. Nordic Cloud Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 40. Asia-Pacific Cloud Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 41. Asia-Pacific Cloud Contact Center Market Share by Type (2016-2027)
Figure 42. Asia-Pacific Cloud Contact Center Market Share by Application (2016-2027)
Figure 43. Asia-Pacific Cloud Contact Center Market Share by Region (2016-2027)
Figure 44. China Cloud Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 45. Japan Cloud Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 46. South Korea Cloud Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 47. Southeast Asia Cloud Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 48. India Cloud Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 49. Australia Cloud Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 50. Latin America Cloud Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 51. Latin America Cloud Contact Center Market Share by Type (2016-2027)
Figure 52. Latin America Cloud Contact Center Market Share by Application (2016-2027)
Figure 53. Latin America Cloud Contact Center Market Share by Country (2016-2027)
Figure 54. Mexico Cloud Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 55. Brazil Cloud Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 56. Middle East & Africa Cloud Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 57. Middle East & Africa Cloud Contact Center Market Share by Type (2016-2027)
Figure 58. Middle East & Africa Cloud Contact Center Market Share by Application (2016-2027)
Figure 59. Middle East & Africa Cloud Contact Center Market Share by Country (2016-2027)
Figure 60. Turkey Cloud Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 61. Saudi Arabia Cloud Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 62. UAE Cloud Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 63. 8x8, Inc. Revenue Growth Rate in Cloud Contact Center Business (2016-2021)
Figure 64. Five9 Revenue Growth Rate in Cloud Contact Center Business (2016-2021)
Figure 65. Cisco Revenue Growth Rate in Cloud Contact Center Business (2016-2021)
Figure 66. Genesys Revenue Growth Rate in Cloud Contact Center Business (2016-2021)
Figure 67. Oracle Revenue Growth Rate in Cloud Contact Center Business (2016-2021)
Figure 68. Newvoicemedia Revenue Growth Rate in Cloud Contact Center Business (2016-2021)
Figure 69. Connect First Revenue Growth Rate in Cloud Contact Center Business (2016-2021)
Figure 70. Aspect Software Revenue Growth Rate in Cloud Contact Center Business (2016-2021)
Figure 71. Nice Ltd. Revenue Growth Rate in Cloud Contact Center Business (2016-2021)
Figure 72. 3clogic Revenue Growth Rate in Cloud Contact Center Business (2016-2021)
Figure 73. Bt Group Revenue Growth Rate in Cloud Contact Center Business (2016-2021)
Figure 74. West Corporation Revenue Growth Rate in Cloud Contact Center Business (2016-2021)
Figure 75. Liveops Revenue Growth Rate in Cloud Contact Center Business (2016-2021)
Figure 76. Mitel Networks Corporation Revenue Growth Rate in Cloud Contact Center Business (2016-2021)
Figure 77. Ozonetel Systems Pvt. Ltd Revenue Growth Rate in Cloud Contact Center Business (2016-2021)
Figure 78. Evolve IP, LLC. Revenue Growth Rate in Cloud Contact Center Business (2016-2021)
Figure 79. Bottom-up and Top-down Approaches for This Report
Figure 80. Data Triangulation
Figure 81. Key Executives Interviewed

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