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レポート概要
| QYResearch社発行の本調査資料では、コンタクトセンター分析のグローバル市場（2016年～2027年）について調べ、市場動向、主要企業の市場シェア、種類別市場規模（オンプレミス型、オンデマンド型）、用途別市場規模（自動着信分配器、ログ管理、リスク・コンプライアンス管理、リアルタイム監視・レポート、労働力最適化、顧客体験管理、その他）、主要地域別市場規模（北米、アメリカ、ヨーロッパ、アジア、日本、中国、韓国、インド、東南アジア、中南米、中東、アフリカ等）、関連企業情報などを掲載しています。 ・市場概要 ・コンタクトセンター分析の市場動向 ・企業の競争状況、市場シェア ・コンタクトセンター分析の種類別市場規模（オンプレミス型、オンデマンド型） ・コンタクトセンター分析の用途別市場規模（自動着信分配器、ログ管理、リスク・コンプライアンス管理、リアルタイム監視・レポート、労働力最適化、顧客体験管理、その他） ・コンタクトセンター分析の北米市場規模2016-2027（アメリカ、カナダ） ・コンタクトセンター分析のヨーロッパ市場規模2016-2027（ドイツ、フランス、イギリス等） ・コンタクトセンター分析のアジア市場規模2016-2027（日本、中国、韓国、インド、東南アジア等） ・コンタクトセンター分析の中南米市場規模2016-2027（メキシコ、ブラジル） ・コンタクトセンター分析の中東・アフリカ市場規模2016-2027（トルコ、サウジアラビア等） ・主要企業情報（Cisco Systems, Inc.、Genpact Limited、Verint Systems Inc.、8x8, Inc.、Genesys、Oracle Corporation、Mitel Networks Corporation、SAP SE、Nice Ltd.、Enghouse Interactive、Five9, Inc.、Callminer、Servion Global Solutions） ・結論 |
On-premises deployment model has higher adoption than the on-demand deployment model leading. It is majorly deployed by large enterprises owing to various factors, including reduced initial price, data security, higher customization options, and control over the implementation process.
Market Analysis and Insights: Global Contact Center Analytics Market
The global Contact Center Analytics market size is projected to reach US$ 2707.6 million by 2026, from US$ 1145.2 million in 2019, at a CAGR of 12.9% during 2021-2026.
With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Contact Center Analytics market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Contact Center Analytics market in terms of revenue.
On the whole, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Contact Center Analytics market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Contact Center Analytics market.
Global Contact Center Analytics Scope and Market Size
Contact Center Analytics market is segmented by company, region (country), by Type, and by Application. Players, stakeholders, and other participants in the global Contact Center Analytics market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2016-2027.
Segment by Type
On-Premises
On-Demand
Segment by Application
Automatic Call Distributor
Log Management
Risk and Compliance Management
Real-time Monitoring and Reporting
Workforce Optimization
Customer Experience Management
Others applications
By Region
North America
U.S.
Canada
Europe
Germany
France
U.K.
Italy
Russia
Nordic
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
By Company
Cisco Systems, Inc.
Genpact Limited
Verint Systems Inc.
8×8, Inc.
Genesys
Oracle Corporation
Mitel Networks Corporation
SAP SE
Nice Ltd.
8×8, Inc.
Genesys
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Contact Center Analytics Market Size Growth Rate by Type: 2016 VS 2021 VS 2027
1.2.2 On-Premises
1.2.3 On-Demand
1.3 Market by Application
1.3.1 Global Contact Center Analytics Market Share by Application: 2016 VS 2021 VS 2027
1.3.2 Automatic Call Distributor
1.3.3 Log Management
1.3.4 Risk and Compliance Management
1.3.5 Real-time Monitoring and Reporting
1.3.6 Workforce Optimization
1.3.7 Customer Experience Management
1.3.8 Others applications
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Contact Center Analytics Market Perspective (2016-2027)
2.2 Contact Center Analytics Growth Trends by Regions
2.2.1 Contact Center Analytics Market Size by Regions: 2016 VS 2021 VS 2027
2.2.2 Contact Center Analytics Historic Market Share by Regions (2016-2021)
2.2.3 Contact Center Analytics Forecasted Market Size by Regions (2022-2027)
2.3 Contact Center Analytics Industry Dynamic
2.3.1 Contact Center Analytics Market Trends
2.3.2 Contact Center Analytics Market Drivers
2.3.3 Contact Center Analytics Market Challenges
2.3.4 Contact Center Analytics Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Contact Center Analytics Players by Revenue
3.1.1 Global Top Contact Center Analytics Players by Revenue (2016-2021)
3.1.2 Global Contact Center Analytics Revenue Market Share by Players (2016-2021)
3.2 Global Contact Center Analytics Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.3 Players Covered: Ranking by Contact Center Analytics Revenue
3.4 Global Contact Center Analytics Market Concentration Ratio
3.4.1 Global Contact Center Analytics Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Contact Center Analytics Revenue in 2020
3.5 Contact Center Analytics Key Players Head office and Area Served
3.6 Key Players Contact Center Analytics Product Solution and Service
3.7 Date of Enter into Contact Center Analytics Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Contact Center Analytics Breakdown Data by Type
4.1 Global Contact Center Analytics Historic Market Size by Type (2016-2021)
4.2 Global Contact Center Analytics Forecasted Market Size by Type (2022-2027)
5 Contact Center Analytics Breakdown Data by Application
5.1 Global Contact Center Analytics Historic Market Size by Application (2016-2021)
5.2 Global Contact Center Analytics Forecasted Market Size by Application (2022-2027)
6 North America
6.1 North America Contact Center Analytics Market Size (2016-2027)
6.2 North America Contact Center Analytics Market Size by Type
6.2.1 North America Contact Center Analytics Market Size by Type (2016-2021)
6.2.2 North America Contact Center Analytics Market Size by Type (2022-2027)
6.2.3 North America Contact Center Analytics Market Size by Type (2016-2027)
6.3 North America Contact Center Analytics Market Size by Application
6.3.1 North America Contact Center Analytics Market Size by Application (2016-2021)
6.3.2 North America Contact Center Analytics Market Size by Application (2022-2027)
6.3.3 North America Contact Center Analytics Market Size by Application (2016-2027)
6.4 North America Contact Center Analytics Market Size by Country
6.4.1 North America Contact Center Analytics Market Size by Country (2016-2021)
6.4.2 North America Contact Center Analytics Market Size by Country (2022-2027)
6.4.3 United States
6.4.3 Canada
7 Europe
7.1 Europe Contact Center Analytics Market Size (2016-2027)
7.2 Europe Contact Center Analytics Market Size by Type
7.2.1 Europe Contact Center Analytics Market Size by Type (2016-2021)
7.2.2 Europe Contact Center Analytics Market Size by Type (2022-2027)
7.2.3 Europe Contact Center Analytics Market Size by Type (2016-2027)
7.3 Europe Contact Center Analytics Market Size by Application
7.3.1 Europe Contact Center Analytics Market Size by Application (2016-2021)
7.3.2 Europe Contact Center Analytics Market Size by Application (2022-2027)
7.3.3 Europe Contact Center Analytics Market Size by Application (2016-2027)
7.4 Europe Contact Center Analytics Market Size by Country
7.4.1 Europe Contact Center Analytics Market Size by Country (2016-2021)
7.4.2 Europe Contact Center Analytics Market Size by Country (2022-2027)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic
8 Asia-Pacific
8.1 Asia-Pacific Contact Center Analytics Market Size (2016-2027)
8.2 Asia-Pacific Contact Center Analytics Market Size by Type
8.2.1 Asia-Pacific Contact Center Analytics Market Size by Type (2016-2021)
8.2.2 Asia-Pacific Contact Center Analytics Market Size by Type (2022-2027)
8.2.3 Asia-Pacific Contact Center Analytics Market Size by Type (2016-2027)
8.3 Asia-Pacific Contact Center Analytics Market Size by Application
8.3.1 Asia-Pacific Contact Center Analytics Market Size by Application (2016-2021)
8.3.2 Asia-Pacific Contact Center Analytics Market Size by Application (2022-2027)
8.3.3 Asia-Pacific Contact Center Analytics Market Size by Application (2016-2027)
8.4 Asia-Pacific Contact Center Analytics Market Size by Region
8.4.1 Asia-Pacific Contact Center Analytics Market Size by Region (2016-2021)
8.4.2 Asia-Pacific Contact Center Analytics Market Size by Region (2022-2027)
8.4.3 China
8.4.4 Japan
8.4.5 South Korea
8.4.6 Southeast Asia
8.4.7 India
8.4.8 Australia
9 Latin America
9.1 Latin America Contact Center Analytics Market Size (2016-2027)
9.2 Latin America Contact Center Analytics Market Size by Type
9.2.1 Latin America Contact Center Analytics Market Size by Type (2016-2021)
9.2.2 Latin America Contact Center Analytics Market Size by Type (2022-2027)
9.2.3 Latin America Contact Center Analytics Market Size by Type (2016-2027)
9.3 Latin America Contact Center Analytics Market Size by Application
9.3.1 Latin America Contact Center Analytics Market Size by Application (2016-2021)
9.3.2 Latin America Contact Center Analytics Market Size by Application (2022-2027)
9.3.3 Latin America Contact Center Analytics Market Size by Application (2016-2027)
9.4 Latin America Contact Center Analytics Market Size by Country
9.4.1 Latin America Contact Center Analytics Market Size by Country (2016-2021)
9.4.2 Latin America Contact Center Analytics Market Size by Country (2022-2027)
9.4.3 Mexico
9.4.4 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Contact Center Analytics Market Size (2016-2027)
10.2 Middle East & Africa Contact Center Analytics Market Size by Type
10.2.1 Middle East & Africa Contact Center Analytics Market Size by Type (2016-2021)
10.2.2 Middle East & Africa Contact Center Analytics Market Size by Type (2022-2027)
10.2.3 Middle East & Africa Contact Center Analytics Market Size by Type (2016-2027)
10.3 Middle East & Africa Contact Center Analytics Market Size by Application
10.3.1 Middle East & Africa Contact Center Analytics Market Size by Application (2016-2021)
10.3.2 Middle East & Africa Contact Center Analytics Market Size by Application (2022-2027)
10.3.3 Middle East & Africa Contact Center Analytics Market Size by Application (2016-2027)
10.4 Middle East & Africa Contact Center Analytics Market Size by Country
10.4.1 Middle East & Africa Contact Center Analytics Market Size by Country (2016-2021)
10.4.2 Middle East & Africa Contact Center Analytics Market Size by Country (2022-2027)
10.4.3 Turkey
10.4.4 Saudi Arabia
10.4.5 UAE
11 Key Players Profiles
11.1 Cisco Systems, Inc.
11.1.1 Cisco Systems, Inc. Company Details
11.1.2 Cisco Systems, Inc. Business Overview
11.1.3 Cisco Systems, Inc. Contact Center Analytics Introduction
11.1.4 Cisco Systems, Inc. Revenue in Contact Center Analytics Business (2016-2021)
11.1.5 Cisco Systems, Inc. Recent Development
11.2 Genpact Limited
11.2.1 Genpact Limited Company Details
11.2.2 Genpact Limited Business Overview
11.2.3 Genpact Limited Contact Center Analytics Introduction
11.2.4 Genpact Limited Revenue in Contact Center Analytics Business (2016-2021)
11.2.5 Genpact Limited Recent Development
11.3 Verint Systems Inc.
11.3.1 Verint Systems Inc. Company Details
11.3.2 Verint Systems Inc. Business Overview
11.3.3 Verint Systems Inc. Contact Center Analytics Introduction
11.3.4 Verint Systems Inc. Revenue in Contact Center Analytics Business (2016-2021)
11.3.5 Verint Systems Inc. Recent Development
11.4 8×8, Inc.
11.4.1 8×8, Inc. Company Details
11.4.2 8×8, Inc. Business Overview
11.4.3 8×8, Inc. Contact Center Analytics Introduction
11.4.4 8×8, Inc. Revenue in Contact Center Analytics Business (2016-2021)
11.4.5 8×8, Inc. Recent Development
11.5 Genesys
11.5.1 Genesys Company Details
11.5.2 Genesys Business Overview
11.5.3 Genesys Contact Center Analytics Introduction
11.5.4 Genesys Revenue in Contact Center Analytics Business (2016-2021)
11.5.5 Genesys Recent Development
11.6 Oracle Corporation
11.6.1 Oracle Corporation Company Details
11.6.2 Oracle Corporation Business Overview
11.6.3 Oracle Corporation Contact Center Analytics Introduction
11.6.4 Oracle Corporation Revenue in Contact Center Analytics Business (2016-2021)
11.6.5 Oracle Corporation Recent Development
11.7 Mitel Networks Corporation
11.7.1 Mitel Networks Corporation Company Details
11.7.2 Mitel Networks Corporation Business Overview
11.7.3 Mitel Networks Corporation Contact Center Analytics Introduction
11.7.4 Mitel Networks Corporation Revenue in Contact Center Analytics Business (2016-2021)
11.7.5 Mitel Networks Corporation Recent Development
11.8 SAP SE
11.8.1 SAP SE Company Details
11.8.2 SAP SE Business Overview
11.8.3 SAP SE Contact Center Analytics Introduction
11.8.4 SAP SE Revenue in Contact Center Analytics Business (2016-2021)
11.8.5 SAP SE Recent Development
11.9 Nice Ltd.
11.9.1 Nice Ltd. Company Details
11.9.2 Nice Ltd. Business Overview
11.9.3 Nice Ltd. Contact Center Analytics Introduction
11.9.4 Nice Ltd. Revenue in Contact Center Analytics Business (2016-2021)
11.9.5 Nice Ltd. Recent Development
11.10 Enghouse Interactive
11.10.1 Enghouse Interactive Company Details
11.10.2 Enghouse Interactive Business Overview
11.10.3 Enghouse Interactive Contact Center Analytics Introduction
11.10.4 Enghouse Interactive Revenue in Contact Center Analytics Business (2016-2021)
11.10.5 Enghouse Interactive Recent Development
11.11 Five9, Inc.
11.11.1 Five9, Inc. Company Details
11.11.2 Five9, Inc. Business Overview
11.11.3 Five9, Inc. Contact Center Analytics Introduction
11.11.4 Five9, Inc. Revenue in Contact Center Analytics Business (2016-2021)
11.11.5 Five9, Inc. Recent Development
11.12 Callminer
11.12.1 Callminer Company Details
11.12.2 Callminer Business Overview
11.12.3 Callminer Contact Center Analytics Introduction
11.12.4 Callminer Revenue in Contact Center Analytics Business (2016-2021)
11.12.5 Callminer Recent Development
11.13 Servion Global Solutions
11.13.1 Servion Global Solutions Company Details
11.13.2 Servion Global Solutions Business Overview
11.13.3 Servion Global Solutions Contact Center Analytics Introduction
11.13.4 Servion Global Solutions Revenue in Contact Center Analytics Business (2016-2021)
11.13.5 Servion Global Solutions Recent Development
12 Analyst’s Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Table 1. Global Contact Center Analytics Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027
Table 2. Key Players of On-Premises
Table 3. Key Players of On-Demand
Table 4. Global Contact Center Analytics Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027
Table 5. Global Contact Center Analytics Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027
Table 6. Global Contact Center Analytics Market Size by Regions (2016-2021) & (US$ Million)
Table 7. Global Contact Center Analytics Market Share by Regions (2016-2021)
Table 8. Global Contact Center Analytics Forecasted Market Size by Regions (2022-2027) & (US$ Million)
Table 9. Global Contact Center Analytics Market Share by Regions (2022-2027)
Table 10. Contact Center Analytics Market Trends
Table 11. Contact Center Analytics Market Drivers
Table 12. Contact Center Analytics Market Challenges
Table 13. Contact Center Analytics Market Restraints
Table 14. Global Contact Center Analytics Revenue by Players (2016-2021) & (US$ Million)
Table 15. Global Contact Center Analytics Market Share by Players (2016-2021)
Table 16. Global Top Contact Center Analytics Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact Center Analytics as of 2020)
Table 17. Ranking of Global Top Contact Center Analytics Companies by Revenue (US$ Million) in 2020
Table 18. Global 5 Largest Players Market Share by Contact Center Analytics Revenue (CR5 and HHI) & (2016-2021)
Table 19. Key Players Headquarters and Area Served
Table 20. Key Players Contact Center Analytics Product Solution and Service
Table 21. Date of Enter into Contact Center Analytics Market
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global Contact Center Analytics Market Size by Type (2016-2021) (US$ Million)
Table 24. Global Contact Center Analytics Revenue Market Share by Type (2016-2021)
Table 25. Global Contact Center Analytics Forecasted Market Size by Type (2022-2027) (US$ Million)
Table 26. Global Contact Center Analytics Revenue Market Share by Type (2022-2027) & (US$ Million)
Table 27. Global Contact Center Analytics Market Size Share by Application (2016-2021) & (US$ Million)
Table 28. Global Contact Center Analytics Revenue Market Share by Application (2016-2021)
Table 29. Global Contact Center Analytics Forecasted Market Size by Application (2022-2027) (US$ Million)
Table 30. Global Contact Center Analytics Revenue Market Share by Application (2022-2027) & (US$ Million)
Table 31. North America Contact Center Analytics Market Size by Type (2016-2021) (US$ Million)
Table 32. North America Contact Center Analytics Market Size by Type (2022-2027) & (US$ Million)
Table 33. North America Contact Center Analytics Market Size by Application (2016-2021) (US$ Million)
Table 34. North America Contact Center Analytics Market Size by Application (2022-2027) & (US$ Million)
Table 35. North America Contact Center Analytics Market Size by Country (2016-2021) & (US$ Million)
Table 36. North America Contact Center Analytics Market Size by Country (2022-2027) & (US$ Million)
Table 37. Europe Contact Center Analytics Market Size by Type (2016-2021) (US$ Million)
Table 38. Europe Contact Center Analytics Market Size by Type (2022-2027) & (US$ Million)
Table 39. Europe Contact Center Analytics Market Size by Application (2016-2021) (US$ Million)
Table 40. Europe Contact Center Analytics Market Size by Application (2022-2027) & (US$ Million)
Table 41. Europe Contact Center Analytics Market Size by Country (2016-2021) & (US$ Million)
Table 42. Europe Contact Center Analytics Market Size by Country (2022-2027) & (US$ Million)
Table 43. Asia-Pacific Contact Center Analytics Market Size by Type (2016-2021) (US$ Million)
Table 44. Asia-Pacific Contact Center Analytics Market Size by Type (2022-2027) & (US$ Million)
Table 45. Asia-Pacific Contact Center Analytics Market Size by Application (2016-2021) (US$ Million)
Table 46. Asia-Pacific Contact Center Analytics Market Size by Application (2022-2027) & (US$ Million)
Table 47. Asia-Pacific Contact Center Analytics Market Size by Region (2016-2021) & (US$ Million)
Table 48. Asia-Pacific Contact Center Analytics Market Size by Region (2022-2027) & (US$ Million)
Table 49. Latin America Contact Center Analytics Market Size by Type (2016-2021) (US$ Million)
Table 50. Latin America Contact Center Analytics Market Size by Type (2022-2027) & (US$ Million)
Table 51. Latin America Contact Center Analytics Market Size by Application (2016-2021) (US$ Million)
Table 52. Latin America Contact Center Analytics Market Size by Application (2022-2027) & (US$ Million)
Table 53. Latin America Contact Center Analytics Market Size by Country (2016-2021) & (US$ Million)
Table 54. Latin America Contact Center Analytics Market Size by Country (2022-2027) & (US$ Million)
Table 55. Middle East & Africa Contact Center Analytics Market Size by Type (2016-2021) (US$ Million)
Table 56. Middle East & Africa Contact Center Analytics Market Size by Type (2022-2027) & (US$ Million)
Table 57. Middle East & Africa Contact Center Analytics Market Size by Application (2016-2021) (US$ Million)
Table 58. Middle East & Africa Contact Center Analytics Market Size by Application (2022-2027) & (US$ Million)
Table 59. Middle East & Africa Contact Center Analytics Market Size by Country (2016-2021) & (US$ Million)
Table 60. Middle East & Africa Contact Center Analytics Market Size by Country (2022-2027) & (US$ Million)
Table 61. Cisco Systems, Inc. Company Details
Table 62. Cisco Systems, Inc. Business Overview
Table 63. Cisco Systems, Inc. Contact Center Analytics Product
Table 64. Cisco Systems, Inc. Revenue in Contact Center Analytics Business (2016-2021) & (US$ Million)
Table 65. Cisco Systems, Inc. Recent Development
Table 66. Genpact Limited Company Details
Table 67. Genpact Limited Business Overview
Table 68. Genpact Limited Contact Center Analytics Product
Table 69. Genpact Limited Revenue in Contact Center Analytics Business (2016-2021) & (US$ Million)
Table 70. Genpact Limited Recent Development
Table 71. Verint Systems Inc. Company Details
Table 72. Verint Systems Inc. Business Overview
Table 73. Verint Systems Inc. Contact Center Analytics Product
Table 74. Verint Systems Inc. Revenue in Contact Center Analytics Business (2016-2021) & (US$ Million)
Table 75. Verint Systems Inc. Recent Development
Table 76. 8x8, Inc. Company Details
Table 77. 8x8, Inc. Business Overview
Table 78. 8x8, Inc. Contact Center Analytics Product
Table 79. 8x8, Inc. Revenue in Contact Center Analytics Business (2016-2021) & (US$ Million)
Table 80. 8x8, Inc. Recent Development
Table 81. Genesys Company Details
Table 82. Genesys Business Overview
Table 83. Genesys Contact Center Analytics Product
Table 84. Genesys Revenue in Contact Center Analytics Business (2016-2021) & (US$ Million)
Table 85. Genesys Recent Development
Table 86. Oracle Corporation Company Details
Table 87. Oracle Corporation Business Overview
Table 88. Oracle Corporation Contact Center Analytics Product
Table 89. Oracle Corporation Revenue in Contact Center Analytics Business (2016-2021) & (US$ Million)
Table 90. Oracle Corporation Recent Development
Table 91. Mitel Networks Corporation Company Details
Table 92. Mitel Networks Corporation Business Overview
Table 93. Mitel Networks Corporation Contact Center Analytics Product
Table 94. Mitel Networks Corporation Revenue in Contact Center Analytics Business (2016-2021) & (US$ Million)
Table 95. Mitel Networks Corporation Recent Development
Table 96. SAP SE Company Details
Table 97. SAP SE Business Overview
Table 98. SAP SE Revenue in Contact Center Analytics Business (2016-2021) & (US$ Million)
Table 99. SAP SE Recent Development
Table 100. Nice Ltd. Company Details
Table 101. Nice Ltd. Business Overview
Table 102. Nice Ltd. Contact Center Analytics Product
Table 103. Nice Ltd. Revenue in Contact Center Analytics Business (2016-2021) & (US$ Million)
Table 104. Nice Ltd. Recent Development
Table 105. Enghouse Interactive Company Details
Table 106. Enghouse Interactive Business Overview
Table 107. Enghouse Interactive Contact Center Analytics Product
Table 108. Enghouse Interactive Revenue in Contact Center Analytics Business (2016-2021) & (US$ Million)
Table 109. Enghouse Interactive Recent Development
Table 110. Five9, Inc. Company Details
Table 111. Five9, Inc. Business Overview
Table 112. Five9, Inc. Contact Center Analytics Product
Table 113. Five9, Inc. Revenue in Contact Center Analytics Business (2016-2021) & (US$ Million)
Table 114. Five9, Inc. Recent Development
Table 115. Callminer Company Details
Table 116. Callminer Business Overview
Table 117. Callminer Contact Center Analytics Product
Table 118. Callminer Revenue in Contact Center Analytics Business (2016-2021) & (US$ Million)
Table 119. Callminer Recent Development
Table 120. Servion Global Solutions Company Details
Table 121. Servion Global Solutions Business Overview
Table 122. Servion Global Solutions Contact Center Analytics Product
Table 123. Servion Global Solutions Revenue in Contact Center Analytics Business (2016-2021) & (US$ Million)
Table 124. Servion Global Solutions Recent Development
Table 125. Research Programs/Design for This Report
Table 126. Key Data Information from Secondary Sources
Table 127. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Contact Center Analytics Market Share by Type: 2020 VS 2027
Figure 2. On-Premises Features
Figure 3. On-Demand Features
Figure 4. Global Contact Center Analytics Market Share by Application: 2020 VS 2027
Figure 5. Automatic Call Distributor Case Studies
Figure 6. Log Management Case Studies
Figure 7. Risk and Compliance Management Case Studies
Figure 8. Real-time Monitoring and Reporting Case Studies
Figure 9. Workforce Optimization Case Studies
Figure 10. Customer Experience Management Case Studies
Figure 11. Others applications Case Studies
Figure 12. Contact Center Analytics Report Years Considered
Figure 13. Global Contact Center Analytics Market Size (US$ Million), Year-over-Year: 2016-2027
Figure 14. Global Contact Center Analytics Market Size (US$ Million), 2016 VS 2021 VS 2027
Figure 15. Global Contact Center Analytics Market Share by Regions: 2020 VS 2027
Figure 16. Global Contact Center Analytics Market Share by Regions (2022-2027)
Figure 17. Global Contact Center Analytics Market Share by Players in 2020
Figure 18. Global Top Contact Center Analytics Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact Center Analytics as of 2020
Figure 19. The Top 10 and 5 Players Market Share by Contact Center Analytics Revenue in 2020
Figure 20. Global Contact Center Analytics Revenue Market Share by Type (2016-2021)
Figure 21. Global Contact Center Analytics Revenue Market Share by Type (2022-2027)
Figure 22. North America Contact Center Analytics Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 23. North America Contact Center Analytics Market Share by Type (2016-2027)
Figure 24. North America Contact Center Analytics Market Share by Application (2016-2027)
Figure 25. North America Contact Center Analytics Market Share by Country (2016-2027)
Figure 26. United States Contact Center Analytics Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 27. Canada Contact Center Analytics Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 28. Europe Contact Center Analytics Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 29. Europe Contact Center Analytics Market Share by Type (2016-2027)
Figure 30. Europe Contact Center Analytics Market Share by Application (2016-2027)
Figure 31. Europe Contact Center Analytics Market Share by Country (2016-2027)
Figure 32. Germany Contact Center Analytics Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 33. France Contact Center Analytics Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 34. U.K. Contact Center Analytics Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 35. Italy Contact Center Analytics Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 36. Russia Contact Center Analytics Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 37. Nordic Contact Center Analytics Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 38. Asia-Pacific Contact Center Analytics Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 39. Asia-Pacific Contact Center Analytics Market Share by Type (2016-2027)
Figure 40. Asia-Pacific Contact Center Analytics Market Share by Application (2016-2027)
Figure 41. Asia-Pacific Contact Center Analytics Market Share by Region (2016-2027)
Figure 42. China Contact Center Analytics Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 43. Japan Contact Center Analytics Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 44. South Korea Contact Center Analytics Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 45. Southeast Asia Contact Center Analytics Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 46. India Contact Center Analytics Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 47. Australia Contact Center Analytics Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 48. Latin America Contact Center Analytics Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 49. Latin America Contact Center Analytics Market Share by Type (2016-2027)
Figure 50. Latin America Contact Center Analytics Market Share by Application (2016-2027)
Figure 51. Latin America Contact Center Analytics Market Share by Country (2016-2027)
Figure 52. Mexico Contact Center Analytics Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 53. Brazil Contact Center Analytics Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 54. Middle East & Africa Contact Center Analytics Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 55. Middle East & Africa Contact Center Analytics Market Share by Type (2016-2027)
Figure 56. Middle East & Africa Contact Center Analytics Market Share by Application (2016-2027)
Figure 57. Middle East & Africa Contact Center Analytics Market Share by Country (2016-2027)
Figure 58. Turkey Contact Center Analytics Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 59. Saudi Arabia Contact Center Analytics Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 60. UAE Contact Center Analytics Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 61. Cisco Systems, Inc. Revenue Growth Rate in Contact Center Analytics Business (2016-2021)
Figure 62. Genpact Limited Revenue Growth Rate in Contact Center Analytics Business (2016-2021)
Figure 63. Verint Systems Inc. Revenue Growth Rate in Contact Center Analytics Business (2016-2021)
Figure 64. 8x8, Inc. Revenue Growth Rate in Contact Center Analytics Business (2016-2021)
Figure 65. Genesys Revenue Growth Rate in Contact Center Analytics Business (2016-2021)
Figure 66. Oracle Corporation Revenue Growth Rate in Contact Center Analytics Business (2016-2021)
Figure 67. Mitel Networks Corporation Revenue Growth Rate in Contact Center Analytics Business (2016-2021)
Figure 68. SAP SE Revenue Growth Rate in Contact Center Analytics Business (2016-2021)
Figure 69. Nice Ltd. Revenue Growth Rate in Contact Center Analytics Business (2016-2021)
Figure 70. Enghouse Interactive Revenue Growth Rate in Contact Center Analytics Business (2016-2021)
Figure 71. Five9, Inc. Revenue Growth Rate in Contact Center Analytics Business (2016-2021)
Figure 72. Callminer Revenue Growth Rate in Contact Center Analytics Business (2016-2021)
Figure 73. Servion Global Solutions Revenue Growth Rate in Contact Center Analytics Business (2016-2021)
Figure 74. Bottom-up and Top-down Approaches for This Report
Figure 75. Data Triangulation
Figure 76. Key Executives Interviewed
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